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AGENCY CUSTOMIZATION

EXECUTIVE

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DISPLAY MERCHANDISE

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WOMEN
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ACCESSORIES
LAST CHANCE
GIFT CERTIFICATES

AGENCY CUSTOMIZATION

EXECUTIVE

HOLDERS

DISPLAY MERCHANDISE

GOLF

CALENDARS
WOMEN
MEN
ACCESSORIES
LAST CHANCE
GIFT CERTIFICATES

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LAST CHANCE

For all Returns, Order Inquiries, and Special Requests please refer below:

BEGIN AN ORDER RETURN

-

SPECIAL REQUESTS

Need assistance with an Order? Contact Keith Paterson at: [email protected] or 412-489-1542 ext. 312

Stock vs Custom
Shipping/Returns
FAQs

Stock Item:

In stock items are approved Erie Insurance merchandise that are ready to ship today. You can expect these items to ship with-in 24 hours of placing your order. If an In Stock item is “out of stock” please expect longer production times. Your order can consist of Custom and Stock items. Custom items may arrive in separate shipments.

Custom Item:

Custom items give you a wider selection of approved Erie Insurance merchandise. These items are placed directly with the factory and may require minimum purchases for some items. These items requires additional production and could take up to 3 weeks to arrive in your hands. If you require a quicker turn-around, please order an In-stock item on this site. Your order can consist of Custom and Stock items. Custom items may arrive in separate shipments.

Returns and Cancelled Orders. It is your responsibility to check for discrepancies or defects in an order and report to HDS with-in 30 days. Returns must be authorized by HDS in advance.
Claims for returns for defective Goods must be made in accordance with the warranties of the product.
Custom orders are not returnable unless there is a defect or the items were decorated incorrectly. Authorized returns must be accompanied by a return authorization # that will be emailed to the recipient.

Once the form below is submitted, you will receive a RETURN AUTHORIZATION FORM via email as well as an address to return the items. This form must accompany the return shipment. If there is a defect or an error in the quantity, sizes or color we will also email a shipping label. All other returns will be at the expense of the person returning the goods. All credits or reshipments will be processed once the return has been received and inspected. Please fill out the form below to initiate your return.

• Q: What is the estimated timeline once an order is placed?
- A: Most in-stock (non-customized) items ship in 1 – 2 days. If an item is being customized, it is a standard 2-week turnaround time. If the item is on backorder, this is tentative to the restock of the manufacturing company.

• Q: What does backorder mean?
- A: An item on backorder is a temporarily out of stock product, that is expected to be delivered once the item has been restocked in our fulfilment warehouse.

• Q: Can I customize my apparel?
- A: Yes, for some items this is possible. For all custom requests please CLICK HERE to complete the company’s store form.

• Q: If my apparel doesn’t fit, can I return it for an exchange?
- A: Yes as long as the apparel item has not been worn. Custom or On-Demand orders are not returnable unless there is a defect or the items were decorated incorrectly.

• Q: Is there a re-stocking fee on exchanges?
- A: No, there is no re-stocking fee. However, the customer is responsible for the return postage on the original product.

• Q: Once my item ships, is there a way to track the package?
- A: Once an order is placed through the site, the customer will receive an email notification with the order details. After the order ships the customer will receive a shipping notification email with a valid tracking number.

• Q: What is the Refund, Return, Exchange Policy?
- A: It is your responsibility to check for discrepancies or defects in an order and report to HDS with-in 30 days. Returns must be authorized by HDS in advance.
Claims for returns for defective Goods must be made in accordance with the warranties of the product.
Custom or On-Demand orders are not returnable unless there is a defect or the items were decorated incorrectly.
Authorized returns must be accompanied by a return authorization # that will be emailed to the recipient.
You can obtain a return authorization by filling out the “Shipping/Returns” form found at the bottom of the website.

• Q: Who do I contact to cancel or make a change to my Order?
- A: For any changes to an order please contact Keith Paterson [email protected] or 412-489-1542 ext. 312.

Copyright © 2023 HDS Marketing.
All Rights Reserved.

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